General Infrastructure Support and Services provide a broad range of support for Dartmouth's core IT infrastructure, ensuring that systems remain secure, reliable, and optimized for performance. This service acts as a catch-all for any infrastructure-related needs that do not fall under more specific services, offering flexible assistance for various hardware, software, and networking components.
Key features of this service include:
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Server and Storage Management: Support for physical and virtual servers, as well as enterprise storage solutions.
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Network Infrastructure: Assistance with campus network components, including switches, routers, and firewalls.
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Backup and Recovery: Support for data backup and recovery operations to ensure business continuity.
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Security and Compliance: Ensuring that infrastructure components meet security standards and compliance requirements.
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Troubleshooting and Issue Resolution: Prompt support for resolving infrastructure-related issues to minimize downtime and disruptions.
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Consultation and Planning: Providing guidance on infrastructure projects, upgrades, and improvements to meet evolving business needs.
This service is available to all departments and teams that utilize Dartmouth's core IT infrastructure. To request assistance or report an issue, submit a request through this portal. Our Infrastructure Services team will work with you to address your infrastructure needs and ensure the continued reliability and performance of critical systems.