Error: Adobe Desktop Service Wants to Use Local Item Keychain

Issue

Continuous local item Keychain pop-up after an Adobe Creative Cloud Update

Environment

This article applies to Adobe Creative Cloud Mac users

Cause

After a user updates their Adobe Creative Cloud a pop-up may generate that states- Adobe Desktop Service wants to use the "Local Items" Keychain. Please enter Keychain password.

Resolution

- Open Keychain Access located in Utilities folder within the Applications folder.
- From the Keychain Access menu, choose Preferences.
- Click General, then click Reset My Default Keychain.
- Authenticate with your account login password (the one you use to sign into your device).
- Quit Keychain Access.
- Reboot your Mac.

 

*Please note this will clear out stored login information.

 

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Details

Article ID: 70196
Created
Tue 1/15/19 1:00 PM
Modified
Tue 11/12/19 10:31 AM