Microsoft Outlook FAQ

Solution Overview

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Outlook Application

Question: How can I make Outlook my default program for email, contacts, and calendar on Windows?

Answer: You can follow these steps:

  1. Open Outlook.
  2. Click on the File menu.
  3. Select Options.
  4. Click on the General tab.
  5. Under Start up options, select the Make Outlook the default program for E-mail, Contacts and Calendar check box.
  6. Click OK.

Question: How can I make Outlook my default email program on Mac?

Answer: To change the default email program on Mac, you need to access or set up an account using Apple Mail to access the preferences options. Follow these steps:

  1. Refer to the Configuring Apple Mail article to set up an Exchange account in Apple Mail.
  2. Once you have an account set up, open Apple Mail.
  3. Click on the Mail menu and select Preferences.
  4. Click on General.
  5. In the Default email reader field, select Microsoft Outlook.
  6. Close the Mail Preferences window. Select Save if prompted to save changes.

 

Question: How do I remove delegate access in Outlook for Mac?

Answer: To remove a delegate in Outlook for Mac, follow these steps:

  1. Click the Outlook menu (upper left, next to the Apple menu).
  2. Choose Preferences.
  3. In the Preferences menu, click Accounts.
  4. Click the Advanced tab.
  5. Click the Delegates tab.
  6. You should see anyone you’ve added as a delegate. Highlight their name(s) and then click the minus (-) sign to remove them from your list.
  7. Click OK.

By following these steps, you can remove any delegates that you have granted access to your mailbox in Outlook for Mac.

 

Outlook on the Web

Question: What is Outlook on the Web?

Answer: Outlook on the Web (formerly known as Outlook Web App) is a web-based email client provided by Microsoft as part of the Microsoft 365 suite of productivity tools. It allows users to access their email, calendar, and contacts from any web browser.

Question: How do I access Outlook on the Web?

Answer: To access Outlook on the Web, open a web browser and navigate to the Outlook sign-in page provided by your organization or school. You will need to enter your email address and password to log in.

Question: How do I format email messages in Outlook on the Web?

Answer: To format email messages in Outlook on the Web, click the "New message" button to start composing a new email. At the bottom of the message composition window, click on the icon of an "A" and a paintbrush to display formatting options. Text formatting options will appear at the bottom of the text box. You can display additional formatting options by clicking the down arrow.

Question: Can I add attachments to email messages in Outlook on the Web?

Answer: Yes, you can add attachments to email messages in Outlook on the Web. To add an attachment, click the paperclip icon in the message composition window and browse to the file you want to attach.

Question: Can I access my calendar in Outlook on the Web?

Answer: Yes, you can access your calendar in Outlook on the Web. Click the "Calendar" icon in the navigation bar at the bottom of the screen to view your calendar. You can create new appointments, view and edit existing appointments, and share your calendar with others.

Question: How do I search for email messages in Outlook on the Web?

Answer: To search for email messages in Outlook on the Web, click the search box at the top of the screen and enter your search terms. You can refine your search by clicking the "Filter" button and selecting criteria such as sender, date, or folder.

Outlook Calendar

Question: Can I share my Outlook calendar through o365.dartmouth.edu?

Answer: Yes, you can log into o365.dartmouth.edu, click Calendar, and then select the person you would like to share your calendar with or remove people that have access to your calendar and are no longer needed.

Question: Why am I receiving this error message when I try to share my calendar: "Policy does not allow granting permissions"

Answer: This error message can occur when the cached information in the autocomplete list is out of date. Assigning individuals to your sharing invitation using the Global Address List dialog box can fix this issue.

Question: What should I do if I receive the error message "Policy does not allow granting permissions" when attempting to share my Outlook calendar?

Answer: This error message can appear when you try to share one of your secondary calendars with another person. To fix this issue, follow these steps:

  1. Select the calendar you want to share, ensuring that the text of the name in the calendar tab is bold.
  2. From the ribbon in the Home tab in the Share group, click Share Calendar.
  3. Click To (Office 2013) or Add (Office 2016).
  4. In the Address book list, click Global Address List.
  5. In the Search box, type the last name of the person with whom you want to share your calendar.
  6. Click Go.
  7. Click to highlight the person's name.
  8. Click To.
  9. Click OK.
  10. Repeat steps 5-9 for each additional person you want to share your calendar with.
  11. If desired, click Recipient can add, edit and delete items in this calendar.
  12. Click Send.

Question: How do I share my calendar in Outlook for Mac with other Dartmouth users?

Answer: To share your calendar in Outlook for Mac with other Dartmouth users, follow these steps:

  1. Open Outlook for Mac.
  2. Select the Calendar icon at the bottom of the navigation pane.
  3. Choose the calendar you want to share.
  4. On the Organize tab, select Calendar Permissions.
  5. If the Open Shared Calendar or Calendar Permissions buttons are unavailable, change your settings in Outlook preferences related to the On My Computer folders.
  6. In the Calendar Properties box, select Add User.
  7. Enter the name of the person you want to share your calendar with in the Search box.
  8. When you see their name appear in the list, select it and then choose Add.
  9. In the Calendar Properties box, select the Permission Level down arrow and choose the permission level to assign to the person you added.
  10. Check the boxes that apply in the Read, Write, Delete, and Other sections, and then select OK.

Question: What permission levels can I assign when sharing my calendar in Outlook for Mac?

Answer: You can assign different permission levels to different individuals when sharing your calendar in Outlook for Mac. The default permission level is free/busy, which shows your free/busy status in the scheduling assistant. In order for Mac users to see your calendar, they'll need to be assigned the Reviewer permission level. Other permission levels include Owner, Co-Owner, Editor, Publishing Editor, Author, Publishing Author, Contributor, and Nonediting Author. Each permission level provides different levels of access and control over your calendar.

Question: Can I remove someone's access to my shared calendar in Outlook for Mac?

Answer: Yes, you can remove someone's access to your shared calendar in Outlook for Mac. To do so, follow these steps:

  1. Open Outlook for Mac.
  2. Select the Calendar icon at the bottom of the navigation pane.
  3. Choose the calendar you shared with the person you want to remove.
  4. On the Organize tab, select Calendar Permissions.
  5. Select the person's name in the list of users who have permission to view your calendar.
  6. Select the minus (-) sign to remove them from the list of users.
  7. Select OK.

 

Migrating Apple Calendar to Outlook

Question: Can I export multiple Apple Calendars to Outlook?

Answer: Yes, you can export multiple calendars from Apple Calendar and import them into Outlook.

Question: Can I export a single event from Apple Calendar to Outlook?

Answer: Unfortunately, it is not possible to export a single event from Apple Calendar to Outlook. You will have to export the entire calendar and then delete any unwanted events from Outlook.

Question: What file format does Apple Calendar export to?

Answer: Apple Calendar exports to the .ics file format, which is compatible with most calendar applications, including Outlook.

Question: Is there any data loss during the migration process?

Answer: The migration process is generally smooth and doesn't result in any data loss. However, it is always recommended to backup your calendar data before exporting it to Outlook.

 

How to Report Spam, Phishing, and Not Junk in Microsoft Outlook

Question: How does Microsoft Outlook filter spam and phishing emails?

Answer: Microsoft's Exchange Online Protection system’s built-in malware and spam filtering protect inbound and outbound messages from spam or malicious software. For junk email and phishing filtering, Microsoft uses customer reports and other sources to maintain up-to-date information about spam or phishing.

Question: How can I mark an email as Junk or Phishing in Outlook 2016 for Mac or Windows?

Answer: In Outlook 2016, select or open the message and click the Junk button from the Home tab on Mac or right-click and select Junk > Block Sender on Windows. This reports the message to Microsoft and adds the sender to your Blocked Senders list.

Question: How can I mark a message incorrectly flagged as Junk to Microsoft as Not Junk in Outlook 2016 for Mac or Windows?

Answer: In Outlook 2016, select or open the message and click the Junk button from the Home tab and choose Report the message as Not Junk. This moves the message to your inbox and adds the sender to your safe sender list.

Question: How can I add an email address to my Blocked Senders or Safe Senders list in Outlook for Windows or Mac?

Answer: To add a sender to your Blocked Senders or Safe Senders list, right-click on the message and select the appropriate option from the drop-down menu. In Outlook on the Web, right-click (Windows) or Ctrl + Click (Macintosh) the message and click Mark as junk to send messages to the Junk folder or Mark as not junk to send messages to your Inbox.

Question: Will adding a sender to my Blocked Senders or Safe Senders list report them to Microsoft?

Answer: No, adding a sender to your Blocked Senders or Safe Senders list only flags them for your account and does not report them to Microsoft.

Question: How can I set email filtering in Outlook 2016 for Windows?

Answer: To set email filtering in Outlook 2016 for Windows, click Junk in the Delete group on the Home ribbon, then click Junk e-mail options or Junk E-mail Preferences. In the window that appears, choose the level of junk e-mail protection you want and click OK.

Question: Where can I learn more about staying safe from spam and phishing emails?

Answer: You can visit the StaySafeOnline website to learn more about staying safe from spam and phishing emails.

What Is the Difference Between Outlook and Exchange?

Exchange is the software that provides the back end to an integrated system for email, calendaring, messaging, and tasks. Using a web browser and navigating to https://o365.dartmouth.edu allows you to access your Exchange account directly.

Outlook is an application installed on your computer (Windows or Macintosh) that can be used to communicate (and sync) with the Exchange system.

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