Overview

The ITC Network Services team installs software updates and performs other maintenance to the Dartmouth network in order to resolve security vulnerabilities and other bugs and to address other issues.  These updates improve the stability, usability, and performance of network devices.  During these maintenance windows clients should expect intermittent network connectivity, including the possible loss of wired and wireless network access and phone service.

Network Maintenance Schedule

ITC Network Services reserves the first and third Tuesday morning of every month, from 3:00 AM to 7:00 AM ET for routine maintenance.  Maintenance is typically grouped by building in order to minimize simultaneous outages across campus, so users in different areas of campus may experience service interruptions at different times during the maintenance window.

NOTE: Occasionally, critical updates are announced that must be applied immediately to address a specific issue. When this occurs, ITC will advertise the additional maintenance window and include scheduling details.

Status Updates and Communications

Users who wish to receive updates about network maintenance should subscribe to Statuspage. The Network Services team will post a message to Statuspage by noon on the Friday before a normal maintenance window, and with as much notice as possible for emergency maintenance windows.