Unity Client users have been experiencing random crashes when opening documents since approximately March 20. This is due to a bug in an automatic update pushed by Microsoft to a Microsoft Edge plugin. Unity Client depends on this plugin to display documents in pop-up-style windows. Because this is a Microsoft bug, neither Dartmouth nor Hyland Software is able to provide a fix. If you are experiencing these crashes, please try the following workarounds:
If experiencing crashes when opening documents in Workflow:
- Go to File > User Options
- Choose Workflow from the options on the left
- Uncheck "Automatically select the first item in the inbox"
- Click "Save"
- Go to File > Re-launch Client. The changes will take effect after Unity Client restarts.
If experiencing crashes when importing documents:
- Go to File > User Options
- Choose Document Import from the options on the left
- Uncheck "Open Document After Import" and "Enable Automatic Preview of Imported Files"
- Click "Save"
- Go to File > Re-launch Client. The changes will take effect after Unity Client restarts.
