A ticket status.
| Name | Editable? | Required? | Type | Nullable? | Summary |
|---|---|---|---|---|---|
| ID | Int32 | The ID of the ticket status. | |||
| AppID | Int32 | The ID of the ticketing application associated with the ticket status. | |||
| AppName | String | The name of the ticketing application associated with the ticket status. | |||
| Name | This field is editable through the web API. | This field is required. | String | The name of the ticket status. | |
| Description | This field is editable through the web API. | String | This field is nullable. | The description of the ticket status. | |
| Order | This field is editable through the web API. | This field is required. | Double | The order of the ticket status when displayed in a list. | |
| StatusClass | This field is editable through the web API. | This field is required. | TeamDynamix.Api.Statuses.StatusClass | The status class associated with the ticket status. | |
| IsActive | This field is editable through the web API. | Boolean | The active status of the ticket status. | ||
| RequireGoesOffHold | This field is editable through the web API. | Boolean | Whether a "Goes Off Hold" value must be provided for any ticket when it is being updated to this status. Only applicable when the TeamDynamix.Api.Tickets.TicketStatus.StatusClass is TeamDynamix.Api.Statuses.StatusClass.OnHold. | ||
| DoNotReopen | This field is editable through the web API. | Boolean | Whether tickets in this status will be exempt from automatically updating based on the "Reopening Completed/Cancelled Ticket Options" or the "Completed Ticket Options" ticket application settings. Only applicable when the TeamDynamix.Api.Tickets.TicketStatus.StatusClass is TeamDynamix.Api.Statuses.StatusClass.Completed or TeamDynamix.Api.Statuses.StatusClass.Cancelled. | ||
| IsDefault | Boolean | The default status of the ticket status. |