External Monitor, Headphones not working

 

Issue

 Laptop is connected to a dock and external Monitor but neither one is working today.  Headphones are not working either.

Environment

This article applies to Windows, Mac

Cause

Power disconnected from the Dock, external devices plugged into the dock were not getting power.

Resolution

Check cables to all devices - are they securely connected?

  • Unplug and reconnect all devices
    • check power status for each device - indicator lights on=no
  • reconnect all cables to each device

  • Check power from Dock to power outlet - unplugged

    • plugged AC to dock into power outlet

Details

Article ID: 78046
Created
Thu 5/9/19 4:58 PM
Modified
Wed 5/15/19 8:13 AM