Bluetooth Option to turn on is greyed out on Windows 10 Device

Issue

Bluetooth devices no longer connecting to Windows 10 device

Environment

This article applies to Windows 10

Cause

A Dell Command update was run on the machine and installed the Intel Bluetooth Application which disabled the ability to turn on a BlueTooth Device

 

Resolution

Remove the Intel Wireless Application that is installed.

  1. Type Control Panel in the search bar.
  2. In the view type in the top right, choose large icons
  3. Click on Programs and Features
  4. Highlight the Intel Bluetooth Application and click uninstall.
  5. Once that has completed, follow this to make sure your bluetooth is turned on How to Enable Bluetooth Windows 10

 

 

 

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Details

Article ID: 72443
Created
Thu 2/21/19 4:21 PM