Some keys are not working when holding down the shift key

Tags Shift-Key

Issue

Some keys on the users keyboard were not functioning when they wanted to capitalize using the shift key. 

Environment

User was on an HP AIO computer running Windows 10

Cause

The issue in the is case was due to the left arrow key being stuck.

Resolution

After inspecting the keyboard closely, I found that the left arrow key was stuck. I was able to wiggle the key around and get back to it's expected position which resolved the issue.

 

 

 

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Details

Article ID: 70994
Created
Mon 1/28/19 1:10 PM
Modified
Mon 2/4/19 1:46 PM