Dartmouth home page Google search results do not show for "The Computer Store."

Issue

Google search results from Dartmouth homepage do not show in Firefox, but results show in Safari. Google searches displayed results in global searches. Removed or disabled all Firefox add-ons affecting internal Google searches. Add-ons had been downloaded and installed by accident.

Environment

This article applies to Mozilla Firefox web browser.

Cause

Firefox add-ons blocked all internal search results from showing using Dartmouth home page Google search feature.

Resolution

 

  1. In Firefox, click the right side menu button (hamburger icon), select Add-ons.
  2. In the Add-ons Manager tab, select the Extensions or Themes panel.
  3. Select the add-on you wish to remove.
  4. Click the Remove button.
  5. Click Restart now if pop-up prompt appears.

Firefox support article, Disable or remove add-ons - https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

 

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Details

Article ID: 70136
Created
Mon 1/14/19 3:40 PM
Modified
Mon 1/14/19 4:34 PM