Google Frequently Asked Questions

How do I obtain access to Dartmouth's Google tools?

Navigate to google.dartmouth.edu and log in with your Dartmouth NetID and password. 

What Google applications are being made available to members of the Dartmouth community?

All Google applications are being made available with the exception of Email which will be coming later. Google calendar will be available but there is no calendar sharing with Dartmouth's Office 365.

Why is Dartmouth rolling this out when we already have Microsoft's Office 365 collaboration suite?

While the Office 365 suite of tools provides similar functionality as the Google suite of tools, some people at Dartmouth prefer the Google interface. We are rolling out the Google tools to allow people to use the collaboration tool they prefer. 

Where can I learn more about using the Google tools?

Google provides lots of information. Search for what you are trying to do! Online resources are available at https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=66235.

Can I work with files when I am offline?

Yes, as long as you prepare in advance of needing them. 

See https://support.google.com/docs/answer/6388102?co=GENIE.Platform%3DDesktop&hl=en

How do I share files from My Drive?

Sharing files is easy to do from both My Drive and any of Google's productivity applications.

See https://support.google.com/docs/answer/2494822?co=GENIE.Platform%3DDesktop&hl=en 

Can I see Google's My Drive or Google's Team Drive Files on my Desktop?

Yes, after you install the Google File Stream client. See https://support.google.com/drive/answer/7329379?hl=en to download and install the software.  

What options do I have for viewing my Google data on my mobile device?

Visit the Apple or Google Play stores and search for the desired Google apps. 

Can I share files that I put in Google Team Drives with people who do not have a Dartmouth account?

Yes. Please remember, however, that DISC level 3 data is not to be shared outside of Dartmouth. Google Team Drives have not been locked to prevent members of the Dartmouth community from doing this. The expectation is that people who own confidential or sensitive data understand how they are supposed to keep it protected.

Are there other collaboration tools at Dartmouth that I can use?

Yes. See https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=64874 for information on all file collaboration tools that are available to the Dartmouth community.

I thought Google Drive provided me with unlimited storage. Why am I being told there's a 15 GB limit?

When a new user is created in the Dartmouth Google environment, it can take several days before the quota changes for the drive sync tool from 15 GB to unlimited. There is nothing that needs to be done to get the quota changed, other than waiting several days for the synchronization to complete.

What happens if I have already linked my Dartmouth email to Google services in the past?

Google has a conflicting account process outlined in the webpage noted below that will allow you to resolve this and safely move any data associated with this account to a new or existing email address. See https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=65488.

With this new offering, does that mean I will have more than one Google account - both a personal and a Dartmouth account? How can I manage both?

Managing more than one account can be done easily inside of Chrome and other browsers. See https://support.google.com/accounts/answer/1721977?co=GENIE.Platform%3DDesktop&hl=en

Where can I check to see if there is an issue with one of the Google tools?

Google posts information about their systems online at https://www.google.com/appsstatus#hl=en&v=status.

In addition, Google posts information about known issues with their products online at https://support.google.com/a/answer/6166309.

Can I use Google Groups to collaborate with users outside of Dartmouth?

Yes, the owner of a group can enable a group to include members from outside of Dartmouth and then invite those members to be part of the group.  Go to My Groups and select a group. Click on the Gear icon and select Group Settings.  Under Permissions, select Basic Permissions and check the box for Allow new users not in dartmouth.edu and save.

Please note that the suffix -group will be appended to the groupname you select for use with the group email address.  So for example, the group email address for Dartmouth Google groups would be groupname-group@dartmouth.edu.  This may be a little bit confusing as for Office 365 the group email address is groupname@groups.dartmouth.edu.  

Why use your Dartmouth Google account instead of your personal one?

  • It's easy to find and collaborate with other Dartmouth students, faculty and staff
  • It's easier for them to find you!
  • Unlimited storage
  • Ads are turned off for core services
  • Single sign-on with your Dartmouth NetID and password
  • Enhanced security features

Where can I learn more about the terms and conditions related to Google's core, additional and marketplace apps?

Core Apps

The G Suite Core Services provided under Dartmouth’s GSuite domain are the heart of Google’s educational offering and are covered by an agreement that provides higher levels of security and privacy, and prohibits advertisements.

Additional Services

Google provides Additional Services that you can use with your dartmouth.edu email address, but that have different terms and conditions than do the core services.. On these Additional Services, ads may be displayed and given the volume of services our support can only be ‘best efforts.’

Marketplace Apps

These are services provided by companies other than Google, but we have enabled the ability for you to log into them with your Dartmouth Google account. These have their own individual terms and services.  ITC does not support Marketplace Apps.

Remember that the access and use of all of the Dartmouth G Suite services fall under the Dartmouth Acceptable Use Policy.

Information on Google’s privacy notice and links to the G Suite for Education Agreement and the Data Processing Amendment may be found here

Can I use the G Suite tools if I need to work with and store PHI related data?.

Not all applications in G Suite meet technical requirements for storing PHI-related data. To minimize institutional risk, therefore, all Medical School users and some users from other parts of the College who handle PHI are being provisioned access only to those applications approved for PHI/PII storage.  To read more about what applications are enabled, please click here.

Can I find out more about how my data is being used?

To find out more about how Google uses the data it collects please review the G Suite for Education Privacy Notice.

Still need help with G Suite?

Click Here to Request Help with G Suite