Fix Conflicting Google Accounts Step-by-Step

Tags GSuite Kite

What is a Conflicting or Non-Managed Account? 

Any user can create a Google Apps account using a valid email address.  While many people choose to create a personal GMail account, others may have chosen to use their Dartmouth.EDU email address to create a Google Apps account.  In some cases, users might have created accounts with Google before GMail was widely available - so their @dartmouth.edu email address was, indeed, their only email address.

These personal accounts linked to College email addresses now come into conflict with the new, enterprise accounts being created for College users as part of Dartmouth's G Suite rollout.

This video will help users understand the account conflict and what must be done to rectify it.

If you believe you have, or have been informed you have, a conflicting account, the basic steps of the process are below in this article. For a comprehensive walk through of the process please refer to the  PDF attached to this article in the bottom right. This will help you better understand the steps necessary to resolve the issue.

If you have questions, please contact your local IT Support.

Step-by-Step

Note: We strongly recommend the Chrome browser for this process.

  1. Go to google.com and click the blue Sign In button found in the upper right corner. If you routinely use a Google account, those credentials may be cached in your browser and you may be automatically logged into that Google account. Click Add Account or Use Another Account and enter your Dartmouth email address. You will find there are two existing Google accounts for this email address. Choose Individual Google Account as shown below and enter the password associated with that personal Google account.

    Google Account Conflict screen

    Note: If you've forgotten the password that you created when you created this account with Google, after selecting the Individual Account option, click the “Forgot Password” link. Google has created a temporary Google email address (e.g. john.a.doe@gtempaccount.com) for recovering the password. Use the temporary address to reset the password. Once the password has been reset, you will then be taken to the next step.  See Navigating a Forgotten Password when Resolve a Conflicting Google Account attached to this article for step-by-step instructions. 
     
  2. When you click Individual Google Account you will see this screen.

    Google Account Change screen
     
  3. To see which products are associated with your Dartmouth account, click Account Details. Then, choose which kind of account you would like and select continue. Note, if you choose an account with Gmail and a new Gmail address, ensure your email address is something different than the existing Dartmouth account. When you click Submit it will create a new Gmail account and your data will now be associated with this account.

Your conflicting account is now resolved; you can use your new Dartmouth account! 

Note: If you want to transfer data from your personal google account to your new Dartmouth account, follow these steps.

  1. Go to takeout.google.com
  2. Click Select None.
  3. Choose the App(s) of choice and slide button to left to choose the application.
  4. Click Next button at the bottom of the page.
  5. Confirm file type and select archive size of your choice.
  6. Select Delivery Method and click Create Archive.
  7. Await Google to prepare your archive data and access accordingly.

Note: If you want to entirely delete you Google account, see https://support.google.com/accounts/answer/32046?hl=en.