What does this Backup Alert! from Code42 CrashPlan mean?

Cause

If you have a device that is configured to use Dartmouth's CrashPlan backup and disaster recovery service and that device has not successfully backed up in 5 days, you will receive a warning notification via email from Code42. See example below.

Step-by-Step

If your device has not be on, on connected the Internet for 5 days, then this alert is appropriate.

If your device has been on and connected to the Internet, then there may be a problem with your CrashPlan software. In this case, we recommend:

  1. Shutting down, then restarting your computer to make sure the CrashPlan service is running on your device.
  2. Launch the CrashPlan application that is installed on your device, and login with your NetID and password. Once logged in, take a look at the status at the top of the Backup window.
  3. If the status shows,
    • "Next Backup in xxx minutes", or "Backup running" that is good, check back in later to confirm the backup occurred.
    • "Synchronizing", this happens from time to time, but if that status never goes away, contact your ITC support consultant or write to Help@dartmouth.edu for assistance.
    • "Destination unavailable", please contact your ITC support consultant or write to Help@dartmouth.edu for assistance.
    • For explanation of other status messages, please refer to CrashPlan Status Messages at the Code42 web site.

Details

Article ID: 65458
Created
Thu 10/18/18 9:52 AM
Modified
Tue 9/10/19 8:49 AM