We recommend using the Code42 app to restore files whenever you have access to one of your devices. This following article describes how to restore files from the Code42 app.
https://support.code42.com/CrashPlan/6/Restoring/Download_files_from_the_Code42_app
If you have any questions, please contact the IT Service Desk at 603-646-2999, or submit a support request at dartgo.org/techhelp.