Request Konica Minolta Service

Details

If you have an issue with connecting your computer to a Konica Minolta device, contact your department's IT support office for assistance.

If you have a Konica Minolta device (other than one in the Greenprint fleet) that is not functioning correctly for copying, scanning or faxing, you need to contact Konica Minolta directly for service.

A request for service can be submitted in one of two ways:

  1. Your departmental administrator who has been granted access to mykmbs.com can log in with their KMBS credentials (this is different than your Dartmouth NetID and password) and submit a ticket.
  2. Call Konica at 800-456-5664. You will need to provide the ID number of the machine.

The support hours for these departmental machines are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Someone from Konica should be working on the issue within 4 business hours of receiving the request for service.

 

Details

Article ID: 64905
Created
Tue 10/9/18 12:27 PM
Modified
Mon 9/9/19 9:22 AM