Getting help with GreenPrint

Details

If you are having problems with the GreenPrint software on your computer, contact the IT Service Desk or your department's IT support office by emailing help@Dartmouth.edu or by calling 603-646-2999 at any time.

To see the balance on your Greenprint account, log into a Greenprint printer (release station locations). The balance will be shown on the display.

To request a Greenprint Refund, complete the Refund Request Form.

You can also send email to Help@Dartmouth.edu as soon as possible (within 48 hours) of the problem. Please provide the following information: 

  • The problem you experienced.
  • The number of pages you expected to print.
  • The document's type (PowerPoint, Word, Excel, etc.).
  • The date and time of the problem.
  • The location and number of the Release Station you were using.
  • Whether you were using a black & white or COLOR Release Station.

Details

Article ID: 64777
Created
Tue 10/9/18 12:24 PM
Modified
Mon 9/9/19 9:16 AM