Onbase Unity Client V17 Upgrade Frequently Asked Questions

Tags FAQs

How do I install the Unity 17 Client?

See https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=64385.

If Unity has not been upgraded, can I run my Unity Client version 15 on Monday?

Yes, but you will initially get an error. You should only use version 15 to view, but not add, documents or data. You need to upgrade to version 17 as soon as possible.

Can the Unity Client be upgraded while I have version 15 open on my computer?

No. You cannot upgrade to version 17 while version 15 is running. This applies to both the automated process for CAP machines or the self-service method. 

How do I know if my OnBase Unity Client has been upgraded to version 17?

Run the Unity Client. You will see the version on the startup screen which should read 17.

The upgrade of my Unity Client failed. What do I do?

Contact your department's IT Support group for assistance.

I need assistance to perform the upgrade. What do I do?

Contact your department's IT Support group for assistance.

How do I check that I have exited the Unity Client and it is no longer running?

On a Windows computer, in the system tray (which is located in the lower right corner of the screen), click the small up arrow (^) to expand the icons you see. If you see the Unity icon then it is still running. To close Unity, right click the Unity icon and click Exit OnBase from the menu that appears. 

I integrate OnBase with my Office 2013 suite. Is that impacted by the upgrade?

Yes. It will be necessary to install the OnBase version 17 integration module for Office 2013. Someone from Information, Technology & Consulting (ITC) will contact you after your Unity Client has been successfully upgraded to install the Office 2013 module.

I am unable to successfully login to the new version 17 Unity Client on my Windows computer. What should I do?

Ensure that you have a VPN connection on your computer. To verify this, on a Windows computer, in the system tray (which is located in the lower right corner of the screen), click the small up arrow (^) and look for the GlobalProtect icon. Hover the mouse over that icon. If the text displayed does not say Connected, you need to start and authenticate to the VPN.

I am connected to the VPN but I am still unable to successfully login to the new version 17 Unity Client on my Windows computer. What should I do?

Contact your department's IT Support group for assistance.

 

Details

Article ID: 64405
Created
Tue 10/9/18 12:09 PM
Modified
Tue 3/5/19 8:57 AM