EMS: Window Freezes

 

Applies To

EMS Desktop

 

Step-by-Step

After logging into EMS, access, navigating in EMS window freezes.

  1. While in EMS, hit the ESC key
  2. Click on SettingsReset Windows Coordinates 

Cause

User has dragged EMS window to a secondary monitor, and then dragged it back to primary monitor or unplugged secondary monitor.  They try to open up something within EMS and it appears frozen because they never see the window that they choose come up and you can't click on anything else. By hitting the ESC key it closes the window they opened and then the reset windows coordinates resets the EMS session so that all windows open on current screen.

Details

Article ID: 63801
Created
Tue 10/9/18 11:38 AM
Modified
Wed 11/7/18 6:21 PM