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Dartmouth is migrating its eFax platform from GoToConnect to Zoom Phone. This change unifies all telecommunication services onto the Zoom platform improving user experience and reliability. This change will occur sometime between September and October depending on the availability from the Zoom number porting team. We will communicate with departments with specific dates as we get closer to the migration process.
Article Information
- What is Changing
- Limitations
- What is Not Changing
- When Is the Change Taking Place?
- Action Required
- Will there be an Outage
- Frequently Asked Questions
- Technical Help
- Sending Faxes
- You will now send eFaxes through the Zoom client. This is the recommended way to reliably send eFaxes.
- The Zoom client allows users to view shared eFax history.
- You can now send eFaxes with your Dartmouth assigned Zoom number.
- Receiving eFaxes
- Incoming eFaxes can now be routed to any Zoom Phone user in your department, plus up to 3 additional email addresses.
- Online Fax currently supports black and white faxes.
- Encrypted PDFs for faxing are currently not supported
- The acceptable file formats are PDF, JPG, JPEG, TXT, PNG, DOC, and DOCX. The total attachment size must not exceed 50 MB.
- There is a maximum limit of 50 faxes that can be sent simultaneously. You must wait until those faxes have completed before sending additional faxes.
- Fax number from GoToConnect will remain the same when your eFax is migrated to Zoom.
- You can still receive and view eFax via your email client.
- We plan on migrating eFaxes from GoToConnect to Zoom between September through October.
- We can work with your department to choose a day that fits your schedule to port your old fax number from GoTo to Zoom.
- If you have an existing eFax with GoToConnect, a survey will be emailed over for you to fill out to let us know if you would like to continue using eFax
- Ensure that you have the zoom client installed with the latest version
- Designate an eFax administrator
- The eFax administrator can add/remove user access.
- During the date we schedule your number porting, all faxes will be disabled for a short period — typically less than 15 minutes — starting around 11 AM EST.
- eFax with GoToConnect will continue to operate as normal until 11 AM when your eFax number is scheduled to be ported over to Zoom.
- Can I use an existing number in zoom for my eFax?
- Yes, if you already have an existing departmental number in Zoom that you'd like to use for eFax, please let us know.
- Why do we need an eFax administrator?
- You don't need one, however, with an administrator, you'd be able to make changes to your eFax settings yourself
- Can I still view eFaxes through email?
- Yes, you can still view incoming faxes via email.
- What happens to old eFax history/archived faxes?
- You should have a copy of all incoming eFax from GoToConnect in your email inbox. We recommend downloading/saving any faxes you need before your migration date.
- How do we use the new eFax in zoom?
- Please follow Zoom's Documentation here on how to use eFax.
- What if my department doesn't have Zoom Phone yet?
- Please let us know so we can set you up with Zoom Phone.