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Scammers are running fake advertisements in Google search results that appear when searching for EC Fiber or NetGear router support. These ads lead to convincing-looking websites with no affiliation to EC Fiber — and the "support agents" you reach may request remote access to your computer.
How to protect yourself:
- Always go directly to ecfiber.net for EC Fiber support — never trust links or ads from search results.
- Legitimate support teams will never cold-call you or pressure you to install software.
- Bookmark the official site to avoid accidental clicks on fraudulent ads in the future.
- If something feels off, hang up immediately and contact EC Fiber only through the official website.
If you think you were targeted:
- End any remote session immediately — disconnect from the internet if needed.
- Change your home router and Wi-Fi passwords as soon as possible.