Public Safety Advisory Active Internet Support Scam — EC Fiber Customers

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Scammers are running fake advertisements in Google search results that appear when searching for EC Fiber or NetGear router support. These ads lead to convincing-looking websites with no affiliation to EC Fiber — and the "support agents" you reach may request remote access to your computer.

How to protect yourself:

  • Always go directly to ecfiber.net for EC Fiber support — never trust links or ads from search results.
  • Legitimate support teams will never cold-call you or pressure you to install software.
  • Bookmark the official site to avoid accidental clicks on fraudulent ads in the future.
  • If something feels off, hang up immediately and contact EC Fiber only through the official website.

If you think you were targeted: 

  • End any remote session immediately — disconnect from the internet if needed.
  • Change your home router and Wi-Fi passwords as soon as possible.

Details

Details

Article ID: 171207
Created
Wed 4/1/26 2:48 PM
Modified
Wed 4/1/26 2:48 PM