This policy provides a clear process for requesting temporary visitor badges for access to data centers.

Purpose

This policy provides a clear process for requesting temporary visitor badges for access to data centers.

Scope

This policy applies to all data center personnel who are responsible for coordinating vendor visits to the data centers.

Locations

• BMR (Berry Machine Room)
  Address: 25 N Main St, Hanover, New Hampshire
  Room: L32
• SRM (Switch Room)
  Address: Bernstein Annex, Hanover, New Hampshire (The Smokestack)
  Room: 006
• BMR Storage Room / Offices
  Address: 25 N Main St, Hanover, New Hampshire
  Room: L31

Procedure

Note: Two visitor badges are stored in a cabinet in the L31 Data Center storage closet. These badges are assigned to the data center coordinator and must be returned at the end of each day.

1. Coordinate with the vendor to arrange a date for their visit.
2. Start the process of creating a temporary badge one week before the scheduled visit.
3. Go to the Facilities Work Control Service Catalog.
   Work Control (dartmouth.edu)
4. Select "Initiate a Service Request."
5. Choose "Access Control."
6. Fill in the required information, including:
   • Contact Phone Number
   • Property (Physical Address or Common Name of the Building)
   • Type of Access Control Request Needed
   • Description
   • Comment (Note: Carl Longshore is the contact in FO&M responsible for issuing badge access to the data centers).
7. After the badge is created, work with the facilities team to arrange a pickup location for the badge.