Sequoia - Known Issues

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These are examples of issues we are seeing currently. Solutions are workarounds that have succeeded for a limited user base and may not be the fix for all.

  1. I cannot open any PowerPoint files or Word docs. All I get is this prompt, and when I follow the requests, still it doesn’t work
    • Logout of App - Outlook, Word, Powerpoint, Excel.  Sign in again Uploaded Image (Thumbnail)
  2. P-card Transactions - Firefox
    • Java no longer popping after DUO
    • Upgrade to Java 8 431 Build 10  
  3. Remote Desktop 
    • unable to successfully open OnBase from rds.dartmouth.edu since upgrade to Sequoia.  Final update 15.1 and issue persists

The following vendors are not yet supporting Sequoia:

  • GlobalProtect VPN
    • Testing newer version of GlobalProtect for release soom

 

Details

Details

Article ID: 162133
Created
Tue 10/15/24 12:59 PM
Modified
Tue 11/5/24 1:36 PM

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