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Overview
The CrashPlan app will be updated to version 11.2 starting on November 11, 2023.
Note - the scheduled automatic update to CrashPlan did not occur for Windows computers. It should start updating later on today, Monday, November 13th.
Here’s what will happen:
- The CrashPlan application on your computer will be automatically upgraded, to version 11.2.
- To allow the upgrade to take place, your computer(s) with CrashPlan need to be online, awake, and connected to a reliable network
- The CrashPlan application can still receive the 11.2 upgrade even after November 11th
After the upgrade - Check on the status of CrashPlan on your computer
- Macintosh users - You may be prompted to grant Full Disk Access permissions to the CrashPlan application.
- PC and Macintosh users - Check on the status of your CrashPlan application
- Please do this after November 11th
- Open the Crashplan application and log in to check the status.
- If prompted for a username, the format is your netid@dartmouth.edu, then press return to complete sign in with your NetID and password.
- If you see Waiting to Connect, we would recommend shutting down your computer, then start up again to give the CrashPlan background service an opportunity to restart.
Questions?
CrashPlan compatibility information:
- The Crashplan client system requirements are:
- macOS 12.7.1 (Monterey) or newer - (Ventura 13, Sonoma 14).
- Windows version 21H2 or newer - (Windows 10 22H2; Windows 11 21H2, 22H2)
- Older versions of OS X that cannot run version 11.2 of the client will not receive a client upgrade.
- Older versions of the CrashPlan client are not officially supported by CrashPlan.
- For full compatibility with CrashPlan and other Dartmouth services, upgrade to macOS 12.7.1 (Monterey) or newer.
- Before upgrading macOS on your computer, please contact your IT support team for information on best practices.