Clear the CrashPlan application cache

Useful troubleshooting tool for when the CrashPlan application is not reporting status correctly, and some other issues.

Details

Review this troubleshooting article if you are experiencing any of the following:

• The CrashPlan app is unable to connect to backups.
• The CrashPlan app is reporting incorrect information about your backup status, or it reports that it is backing up your entire device all over again.
• The CrashPlan app reports that there are no files to download, or some files appear to be missing from the Restore Files or Get Files view.

Please refer to the following article for instructions on how to Clear the App Cache.