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On Thursday, August 8th at 8:00 a.m. OnBase will be taken off-line to be upgraded from its current version EP5 to the latest version 24.1. The system may be available on Friday, August 9th, but normal usage is not expected to resume until Monday, August 12th.
How do I install the Unity Client version 24.1?
See https://services.dartmouth.edu/TDClient/KB/ArticleDet?ID=143190.
If Unity has not been upgraded, can I run my Unity Client version EP5 on Monday?
The EP5 version of the Unity Client will be able to connect to OnBase servers, but it is recommended that you upgrade to version 24.1 of the Unity Client as soon as possible.
Can the Unity Client be upgraded while I have the EP5 version open on my computer?
No. You cannot upgrade to version 24.1 while the EP5 version is running. This applies to both the automated process for CAP machines or the self-service method.
How do I know if my OnBase Unity Client has been upgraded to version 24.1?
Run the Unity Client. The startup screen will show that you are running 24.1.
The upgrade of my Unity Client failed. What do I do?
Contact DartOnBase.List@cloud.dartmouth.edu for assistance.
I need assistance to perform the upgrade. What do I do?
Contact DartOnBase.List@cloud.dartmouth.edu for assistance.
How do I check that I have exited the Unity Client and it is no longer running?
On a Windows computer, in the system tray (which is located in the lower right corner of the screen), click the small up arrow (^) to expand the icons you see. If you see the Unity icon 
then it is still running. To close Unity, right click the Unity icon and click Exit OnBase from the menu that appears.
I am unable to successfully login to the new version 24.1 Unity Client on my Windows computer. What should I do?
Ensure that you have a VPN connection on your computer. To verify this, on a Windows computer, in the system tray (which is located in the lower right corner of the screen), click the small up arrow (^) and look for the GlobalProtect icon. Hover the mouse over that icon. If the text displayed does not say Connected, you need to start and authenticate to the VPN.
I am connected to the VPN but I am still unable to successfully login to the new version 24.1 Unity Client on my Windows computer. What should I do?
Contact DartOnBase.List@cloud.dartmouth.edu for assistance.