Windows 7 End of Support - January 14, 2020

After January 14, 2020, Microsoft will cease to support Windows 7. This poses a security risk to your computer as well as other computers on the network.

If you have a Windows 7 computer, please fill out this form so that ITC can help you.

What do I do if I have a Windows 7 machine?

My computer is enrolled in the Device Assurance Program (DAP)

  • We should have already contacted you regarding the upgrade to Windows 10. As part of our promise to keep your computer up to date and protected from security threats, we will do our best to upgrade your computer to Windows 10 by January 14, 2020.
  • For users that we are unable to upgrade in time, we have worked with Microsoft to get you security updates until we can upgrade your computer.
  • If you need to stay on Windows 7 due to special circumstances, we can consult with you to figure out the best solution for your needs.

I have a Dartmouth Computer not in DAP

  • We are happy to help you upgrade to Windows 10, although we cannot guarantee that your computer will be ready by January 14, 2020.
  • If you need to stay on Windows 7 due to special circumstances, we can consult with you to figure out the best solution for your needs.
  • If you would like the benefits of being enrolled in DAP, click here for information on how to enroll.

I have a personal computer

  • Dartmouth Students, Faculty, and Staff can purchase a license for Windows 10 at a discount here.
  • If you need help upgrading, the Dartmouth Computer Store can upgrade your computer for a fee.
  • For other computer support resources in the Upper Valley, please view the related articles.

What happens if I don't upgrade by January 14, 2020?

Increased Security Risk

  • Your computer will be at an increased risk of infection by malicious software.
  • Other Windows 7 computers on the network will also be at risk if another computer is infected.

Network Connectivity Not Guaranteed

  • If ITC is made aware of a major vulnerability in Windows 7, we may block all un-patched Windows 7 machines from the network as a precautionary measure.

DAP Members

  • We have worked with Microsoft to keep your computer safe until we can upgrade it.
  • Your computer will be able to remain on the network at all times.

What if I need to use Windows 7?

  • Please fill out this form and specify that you need to stay on Windows 7.
  • If you do not need to stay on the network, we recommend that you simply unplug from the network.
  • If you do need access to the network, we can work with you on a solution to keep you safe and connected.

How do I know if I am enrolled in DAP?

  • For instructions on determining if DAP is installed, please view the Related Articles on the right.

How do I know if I have a Windows 7 computer?

Identifying your computer

  • Visually check your Start button to quickly determine what version of Windows you have.
  • If your Start button is colored like the one under the green check then you probably have Windows 7.
  • If you are having trouble determining if your computer is on Windows 7, please visit the related article on the right.



Article ID: 93264
Mon 11/25/19 10:16 AM
Wed 3/11/20 3:58 PM

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Frequently asked questions concerning the Device Assurance Program
This article will guide you through the steps of determining if you have Windows 7 and help you collect the information the Service Desk will need to help guide you to a safer alternative