Replacing Dartmouth's Phone System

Dartmouth selected Jive to be our cloud-based voice provider, replacing our on-premises telephone system.   

What is not changing

  • Dartmouth phone numbers
  • 5 digit dialing - dial another Dartmouth number by typing the last 5 digits of the number (e.g. 62999)

What is changing

  • Software-based and hardware-based options for phones
  • No need to dial 8 before dialing an off-campus number
  • eFaxing
  • Voicemail to email with automatic deletion from your desk phone

What are my phone options

Options for replacing current desktop phones include:

  • Softphones (GoToConnect)
  • Apps for smart phones and tablets (Jive Mobile)
  • Web browser (my.jive.com)
  • Desktop phones (Poly)

Software-based phones (GoToConnect, Jive Mobile and my.jive.com) are an ideal solution in many instances as they provide voice communications on your computer or smart phone using a display similar to a standard desk phone, but also allow for:

  • location flexibility - where your computer goes, your office phone goes; 
  • text messaging - within the same app; 
  • easy integration with Dartmouth's directory - you don't need a separate app to find phone numbers; 
  • real-time visibility of your team member's presence - so you only call people who are able to answer the phone; 
  • more space on your desk - you no longer have a physical phone taking up space;
  • "hot-desking". 

ITC will provide a wired headset for those who opt for a software-based phone, and a desk phone for those who opt for a traditional phone. Those who opt to use a smart phone or tablet can install the Jive Communications mobile app on their smart phone or tablet at no charge.

Migration timeline

Phones will be replaced on a department-by-department basis. The project team will reach out to departments to go over the details, phone options, and to plan a transition date that works for them. All of Dartmouth's VoIP and analog phones, call centers and fax lines will be transitioned to Jive by May 31, 2020.

 

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