Wingdings font displays when using FileMaker Database

Issue

The user occasionally experiences a problem where suddenly every FileMaker layout item turns into a font that looks like Wingdings. (The menus, ribbon, etc. remain as normal, but all layout items change.) It might be when the application is first started; or sometimes, when it's already open, something else is worked on, and coming back to that application the font has changed.

Environment

At this time has only been seen in the Windows environment with clients using various versions of FileMaker

Cause

The cause is unknown but has been an ongoing issue with Filemaker and Windows for several years

Resolution

Some of the possible fixes by doing the following

  • Update to the latest version of Adobe Reader.
  • Delete the Windows font cache at C:\Windows\System32\FNTCACHE.DAT and restart the machine.
  • Delete the Adobe cache inside C:\Users\<username>\AppData\Local\Temp\acrord32_sbx\
  • Use a zoom level other than 100%.

In most cases deleting the font cache resolves the issue.

 

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Details

Article ID: 73002
Created
Tue 3/5/19 10:17 AM
Modified
Tue 11/12/19 10:31 AM