Can't sign in to


Someone who has an active Dartmouth NetID tries to sign into Dartmouth Webmail via, but receives the error "Sorry. Something went wrong. The account does not have an account state".


Dartmouth accounts that are set up as a forwarding type of account will have a disabled mailbox.  This means they cannot sign into The mailbox is designed to be a pass through to redirect any messages addressed to that person's address, to an external email address.

This is expected behavior for a forwarding account.  The ServiceDesk can determine if an account is set up as a forwarding account.





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Article ID: 71088
Tue 1/29/19 2:51 PM
Tue 11/12/19 10:11 AM