System Error when trying to log into email account

Issue

You are trying to access a shared email account using BWA.dartmouth.edu.  You keep receiving "System Error" when you attempt to enter the account credentials

Environment

Mac or Windows in any browser where you have signed in with your own credentials or have saved passwords

Cause

When the browser caches credentials and you attempt to sign into a service like BWA with alternate credentials, the browser may try to pass through the cached credentials without giving you an opportunity to provide alternate account information. The result is the correct credentials do not get through to authenticate to the shared account.

Resolution

Open a private or incognito window in the browser, or open different browser than you usually use to sign into services, then try to sign into the shared account.

 

 

 

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Details

Article ID: 70871
Created
Fri 1/25/19 2:34 PM
Modified
Tue 11/12/19 10:11 AM