Computer Assurance Program (CAP) - Benefits

Details

The Computer Assurance Program (CAP) was implemented in fiscal year 2002-2003 (at that time called the "Standards program") to provide a stable work environment for departments. It is managed by Dartmouth's Computer Store. If you have questions about the program, please contact Theresa Woodward in the Computer Store. CAP computers can be identified by a green sticker on the back indicating "Property of Dartmouth College Computer Assurance program".

 

Key Features and Benefits

Today's technology can become outdated just as fast as it's created. Wouldn't it be great to have a solution for keeping up with the ever-changing climate of evolving technology? With Computer Assurance Program (CAP), the headache of dealing with obsolete technology is eliminated.

There are benefits to obtaining your computer directly through CAP. The Comptuer Store is staffed with technology experts who can assist you in the ordering and setup of your computer. They can also give you recommendations for systems and applications that are compliant with Dartmouth standards. When you work with IT experts, they can help you with a system that works best for you. 

Plan Overview

Information, Technology and Consulting (ITC) has implemented guidelines for subsidizing replacement cost of desktop and laptop computers on a three (3) year cycle as allowed by funding and as dictated by the College. These replacement guidelines ensure that faculty and staff always have adequate computing power, that the latest security measures are always implemented, and that ITC can provide the highest quality of service.

The program provides benefits by equipping eligible faculty and staff with tested, predictable, and reliable hardware and software configurations resulting in computers that are easier to use and to support. Removing older, outdated equipment from the network also reduces the overall cost of desktop support and maintenance.

Benefits

The overall purpose of the program is to ensure that computing resources on campus are up-to-date. The goals of CAP is to:

  • Centrally maintained standard applications, pre-installed and configured on computers.

  • Easy access to software

  • Computer upgrades available every three years

  • Access to loaner equipment in the event of needing repairs or other issues.

  • Ensures that desktop computer systems have sufficient capacity and compatibility to meet each department and school’s operational needs

  • Establish a centralized budget which provides basic computing resources for college employees, thereby providing relief to area budgets and reducing reliance on year-end surplus and current fund contingency

  • Maintains ongoing compatibility of computer systems with the computer applications used within each department and school at Dartmouth

  • Streamline the specification, acquisition, and deployment of new equipment and re-deployment or disposal of old equipment

  • Standard remote support tools installed to enable ITC staff to be able to maintain the computers, including automated installation for updated applications and system software.

  • If there is a problem with a Computer Assurance Program machine, the machine does not go into the regular repair queue. The Computer Assurance Program repair queue has a 24-to-48 hour turnaround, depending upon parts availability. As CAP computers are always under warranty, there is typically no charge to departments for repairs.

Details

Article ID: 64877
Created
Tue 10/9/18 12:26 PM
Modified
Mon 2/10/20 9:43 AM