Resetting a Forgotten Password


When you change your password, within 24 hours you must change the password on any and all devices (phones, tablets, iPads, etc.) that attempt to login automatically to your account. If you fail to do so, you may be locked out of your account due to those devices repeatedly attempting to log in. If you get locked out of your account, call the ITC Service Desk at 603-646-2999 to regain access.


If you have already Set your initial password (claimed/activated) your account and provided answers to security questions:

  1. Go to
  2. Click the Forgot Your Password link.
  3. Answer the questions as they appear.

If you have not yet claimed (activated) your account, please do so now at If you are prompted for a password there, you will need to contact the ITC Service Desk for assistance.

  • Students - stop by the TECH Center, located in 178J Berry Library, between the hours of 9:00 a.m. and 5:30 p.m. Monday through Friday, to request a password reset.
  • Faculty or staff members - S ubmit a support request at or call 603-646-2999.
  • Alumni - contact the Alumni Help Desk via email at or via phone at 603-646-3202.

In all cases, you will be required to show your Dartmouth ID, some form of picture ID or provide other information to verify your identity.


All current faculty, staff, alumni and students of Dartmouth have a Dartmouth Account with a corresponding user name (NetID) and password. Your user name (NetID) and password are what identifies you on the Dartmouth network and allows you to authenticate in order to access your email account and other systems. It is your electronic fingerprint. Dartmouth Directory Manager is a web-based utility designed to allow you to edit selected account and mail settings.

As a responsible member of the Dartmouth community, it is critical you maintain the security of your account. If someone obtains your user name and password, they can log into systems that do not require an additional authentication step for access as if they were you. If you think someone is using your password or that your account may be compromised, you should change your password immediately.


Article ID: 64802
Tue 10/9/18 12:24 PM
Thu 2/13/20 10:13 AM