Downloading and Installing IP Communicator for Windows

Step by Step

Before you begin, make sure your wireless network is disabled. While IP communicator can use either the wired or wireless network, access to the wireless network needs to be disabled during the installation process. If you have questions about how to do this, contact your school's IT Service Desk, or send email to

Note: If you have firewall software installed, you may be prompted to allow the IP Communicator software network access, or to allow the installation to occur. As this is software from a trusted source, be sure to allow it as the prompts appear.

To install and configure IP Communicator for use on your Windows computer, follow the directions below.

  1. Download IP Communicator for Windows (not currently available for Macintosh). You will need to authenticate.
  2. Double-click the file you downloaded (
  3. Right-click on the CiscoIPCommunicatorSetup MSI file and choose "Run as Administrator" (Do not use the CiscoIPCommunicatorSetup exe file).
  4. Click Run to start the installation process.
  5. Click OK to select English as the language.
  6. Click Next when prompted, then read the license agreement. If you agree to abide by its terms, click I accept the terms in the license agreement, then click Next twice.
  7. Click Install. When the installation process has completed, click Finish. When asked if you want to restart your computer, click No.
  8. Right click on the Cisco IP Communicator shortcut on your desktop and select Run as Administrator. The Audio Tuning Wizard will start. Click Next twice. Click Play, Next, Test, then Next. Finally, click Finish. A graphic of a Cisco IP phone should be displayed.
  9. Right-click in the screen area of the phone, then click Preferences from the pop-up menu that appears. Click the Network tab. In the Device Name section in the Network Adapter field, make sure your Ethernet card, not your wireless card, is selected. Select the Use this device name field. Copy the information that appears in this field to your computer's clipboard. You will need it for the Voice Mail Service Request, detailed below.
  10. Ensure that the Cisco Unified CM User Options Page Address setting in the User tab is set to Custom URL.
  11. Next, in the TFTP Servers section, select Use these TFTP servers. In the TFTP Server 1 field, enter, then in the TFTP Server 2 field, enter Click OK.
  12. Make sure to save any files (Word documents, spreadsheets) that may be open on your computer, then, restart your computer.
  13. Once your computer has restarted, re-enable your wireless connection if desired

Network Services needs to configure your telephone number to be associated with your IP Communicator number. They will advise you by email when it has been activated. Once this is done, whenever your normal phone rings, and you have the software running on your computer, the IP Communicator phone will also ring.

To complete this request, submit a request using this link, including the following information:

  1. The fact that you're setting up IP Communicator.
  2. The device ID number you copied into your computer's clipboard from step #9.
  3. Your name.
  4. The building or dorm you are in.
  5. Your room number.
  6. The phone number this IP phone will be associated with.


Common Problems

Network tab in Preferences is greyed out and unable to make adjustments
Resolution: IP Communicator was not opened as an Administrator.
You will need to close out of IP Communicator first. In order to fully exit the application right click on the screen area of the phone and select Exit. Now you can right click on the Cisco IP Communicator shortcut on your desktop and select Run as Administrator.
Using the X in the top right of the phone will close the window but allow IP Communicator to run in the background. If you try to open as administrator while it is running in the background you will still be unable to make adjustments in the Network tab. 


Article ID: 64566
Tue 10/9/18 12:15 PM
Tue 11/12/19 10:11 AM