Conversation View

"Conversation view" groups all emails of the same topic together in your O365 mailbox, rather than showing them as completely separate messages. By default, Outlook Web Access (BWA) displays email in Conversation View.

To open a message in Conversation view, click the entry in your mailbox. This will cause all of the messages related to the conversation to be shown in a list below the first message you clicked.

To turn off Conversation view in Outlook Web Access:

  1. Highlight Inbox then click Filter which appears at the top right, immediately above the first message in your Inbox.
  2. From the menu that appears, click Show As.
  3. Click Messages to change the option from Conversations. Your inbox should refresh to show individual messages, rather than grouping them by the same thread. 


Article ID: 64503
Tue 10/9/18 12:13 PM
Tue 11/12/19 10:11 AM