KB Statuses

Here is a summary of the 5 KB statuses.  Each one is meant to represent where that article is in its lifecycle.

-Not submitted, the article is in draft mode, not ready to be reviewed
-Submitted, the article is ready to be reviewed by someone, perhaps the knowledge manager
-Approved, the article is ready for primetime, and can be "Published" to the knowledge base for clients to consume
-Rejected, article is not ready, it needs to be improved before it's ready
-Archived, article is old or no longer needed. Archiving is better than deleting since the article is still there for techs, but not visible to client users

Print Article

Details

Article ID: 85608
Created
Mon 8/26/19 3:08 PM
Modified
Wed 12/11/19 10:19 AM